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Hassle-Free Returns for Your Peace of Mind

We want you to be absolutely delighted with your Stellazzurro items. If they don't meet your expectations, no worries—it happens! You have a 14-day reflection period from the day you receive your items to decide if you want to keep them. Please note, for hygiene safety if you open the packaging you cannot return it after the reflection period.

During the reflection period, we ask that you handle the product and its packaging with care. Feel free to examine the items to the extent necessary to determine their fit for your needs, but remember, for hygiene reasons, the item cannot be taken out of the packaging. If it is the right to return them unfortunately lapses.

If you choose to exercise your right to return, please send back the product along with all the accessories it came with, and ensure everything is in its original state and packaging. 

Our Refund Promise

We commit to refunding all payments we’ve received from you for the returned items. Expect the refund within 30 days from when we receive the returned products. If the 14-day reflection period has passed, we may have to decline the refund request. Please ensure you can provide proof that you've invoked your Right of Withdrawal in time.

Remember, you’re responsible for any loss in value of the products caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. If there’s any depreciation, we’ll refund the residual value of the product.

For all the nitty-gritty details, our complete General Terms and Conditions are available here.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@stellazzurro.com.